Refund & Return Policy

Last Updated: July 2026

At PureSwipeKart, customer satisfaction is our priority. We carefully inspect every product before dispatch. If you receive a damaged, defective, or incorrect item, we're here to help.

Please read our Refund & Return Policy carefully before making a purchase.

Eligibility for Returns

You may request a return or replacement if:

  • You receive a damaged product.

  • You receive a defective or non-functional product.

  • You receive the wrong item.

  • The product is significantly different from what was ordered.

To be eligible, you must:

  • Contact us within 48 hours of receiving your order.

  • Provide your Order Number.

  • Share clear photos or a video showing the issue.

  • Return the product in its original packaging with all accessories, manuals, and labels.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Products that have been used or damaged after delivery.

  • Products without the original packaging.

  • Items returned after the eligible return period.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Products purchased during clearance or final sale (unless damaged or defective).

Return Process

  1. Contact our customer support via WhatsApp or Email within 48 hours of delivery.

  2. Share your Order Number along with photos or videos of the issue.

  3. Our support team will review your request within 1–2 business days.

  4. If approved, we will provide return instructions.

  5. Once the returned product is received and inspected, we will process your replacement or refund.

Refund Policy

Refunds are issued only after the returned item has been received and successfully inspected.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

If you paid via Cash on Delivery (COD), our team will contact you to collect your bank account or UPI details for the refund.

Replacement Policy

Instead of a refund, you may choose a replacement if:

  • The product is damaged during transit.

  • You receive an incorrect item.

  • The product has a verified manufacturing defect.

Replacement requests are subject to product availability.

Order Cancellation

Orders can be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return after delivery according to this policy.

Late or Missing Refunds

If you haven't received your refund after the stated processing time:

  • Check your bank account or payment method again.

  • Contact your bank or payment provider, as processing times may vary.

  • If you still need assistance, contact our support team.

Return Shipping

If the return is approved due to a damaged, defective, or incorrect product, PureSwipeKart will bear the return shipping cost.

If the return is requested for any other eligible reason, return shipping charges may be the customer's responsibility.

Contact Us

If you have any questions regarding returns or refunds, we're here to assist you.

📱 WhatsApp Support (Only): +91 81496 77538

📧 Email: vikasjha109522@gmail.com

🕒 Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Our Commitment

At PureSwipeKart, we strive to provide high-quality products and a hassle-free shopping experience. If something isn't right with your order, we'll work with you to resolve the issue as quickly and fairly as possible. Thank you for choosing PureSwipeKart.